FAQ
Your order will be shipped by courier in 1-2 working days after the payment (in case of bank transfer, after registration of the credit or after receiving the receipt).
When ordering you will be able to choose the courier you prefer between Bartolini BRT, GLS (Italy) or UPS for EU and Extra EU buyers.
Please Note: Some items (custom-made compression stockings or containment corsets) may need to be reordered, in that case your order will be shipped in 3-5 working days.
At the time of shipment we will send you an email where you will be notified of the departure of the package and the name of the courier.
It will then send you a text message or an email to inform you of the expected delivery date and time.
When ordering you will be able to choose the courier you prefer between Bartolini BRT, GLS (Italy) or UPS for EU and Extra EU buyers.
Please Note: Some items (custom-made compression stockings or containment corsets) may need to be reordered, in that case your order will be shipped in 3-5 working days.
At the time of shipment we will send you an email where you will be notified of the departure of the package and the name of the courier.
It will then send you a text message or an email to inform you of the expected delivery date and time.
Of course, you can replace the size, change the model or request a voucher or a refund.
For more information read our return and exchange policies
For more information read our return and exchange policies
You will be sent an e-mail confirming your order; later, you will be sent an e-mail and a message of the occurred shipment.
If you made multiple purchases, it will be an only shipment at the cost of € 5.99 for Italy (including the islands) and
€ 15 for EU country and 25€ for Extra EU country.
€ 15 for EU country and 25€ for Extra EU country.
No problem: we created a very detailed size chart that you can find in each product sheet
For further doubts, contact our Staff from Monday to Saturday, at shop hours from 9:00 to 13:00 and from 16:00 to 19:30, at +39 0541 22683, via WhatsApp at +39 380 2873319, or write an email to info@sanitariaweb.com.
We will be happy to give you all our support.
For further doubts, contact our Staff from Monday to Saturday, at shop hours from 9:00 to 13:00 and from 16:00 to 19:30, at +39 0541 22683, via WhatsApp at +39 380 2873319, or write an email to info@sanitariaweb.com.
We will be happy to give you all our support.
Yes, some models can be reordered.
You can contact us from Monday to Saturday at shop hours, from 9:00 to 13:00 and from 16:00 to 19:30, on +39 0541 22683, via WhatsApp at +39 380 2873319 or write an email to info@sanitariaweb.com.
You can contact us from Monday to Saturday at shop hours, from 9:00 to 13:00 and from 16:00 to 19:30, on +39 0541 22683, via WhatsApp at +39 380 2873319 or write an email to info@sanitariaweb.com.
Yes, if you subscribe to the newsletter you can get a voucher for your first order.
You will then be informed in advance about all our promotions and offers reserved for you thanks to your newsletter subscription.
To use the voucher, you will need to enter the code (that you will receive via email after your registration) directly in the cart, just before making the payment.
You will then be informed in advance about all our promotions and offers reserved for you thanks to your newsletter subscription.
To use the voucher, you will need to enter the code (that you will receive via email after your registration) directly in the cart, just before making the payment.